1. Information We Collect

We may collect the following categories of information:

A. Information You Provide

• Full name
• Telephone number
• Email address
• Service address or appointment location
• Vehicle year, make, model and condition
• Requested services and selected packages
• Preferred appointment dates and times
• Photos or descriptions of the vehicle
• Customer questions, feedback and support messages
• Membership and recurring-service information

B. Payment and Transaction Information

When you purchase a service or membership, payment information may be collected and processed by a third-party payment processor. We may receive limited transaction information, such as payment status, amount paid, service purchased and transaction date.

We generally do not directly store full payment-card numbers or card-security codes.

C. Information Collected Automatically

When you access our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Date and time of website activity
• Approximate geographic location
• Referring website or advertising source
• Cookie and device identifiers

D. Communications Information

When you communicate with Paragon, we may collect:

• SMS and telephone opt-in records
• Text-message history
• Call details and call records
• Voicemail messages
• Email correspondence
• Appointment confirmations and reminders
• Customer-service interactions

2. How We Use Your Information

We may use collected information to:

• Respond to inquiries and quote requests
• Recommend an appropriate service or package
• Schedule and manage appointments
• Provide mobile auto-detailing and vehicle-care services
• Confirm service locations and travel availability
• Send appointment confirmations and reminders
• Communicate delays, weather issues or service updates
• Administer maintenance memberships and recurring visits
• Process transactions and recurring payments
• Provide customer service and resolve concerns
• Request customer feedback or reviews
• Maintain business and transaction records
• Improve our website, advertising and customer experience
• Detect fraud, misuse or security incidents
• Comply with legal and regulatory obligations
• Send marketing communications where permitted and consented to

3. Text Message and SMS Policy

When you provide your mobile telephone number and affirmatively consent to receive messages, you may receive text messages from Paragon Auto Care concerning:

• Quote and inquiry follow-up
• Appointment confirmations
• Appointment reminders
• Arrival notifications
• Weather or scheduling updates
• Service-related questions
• Customer-support communications
• Review requests
• Promotional messages when separately authorized

Message frequency varies based on your interactions, appointments and communication preferences. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any service.

Opting Out

You may revoke consent and stop receiving text messages at any time by replying with one of the following commands:

After opting out, you may receive one final message confirming that your request has been processed. For assistance, reply HELP or contact us directly.

Mobile Information and Consent Data

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Text-message opt-in records, consent information and messaging data will not be sold, rented or transferred to third parties for marketing purposes.

Information may be provided to telecommunications carriers, messaging-platform providers, customer-management systems and service vendors solely as necessary to deliver messages, maintain consent records, operate our communications and support our business.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics technologies and similar tools to:

• Operate website features
• Remember user preferences
• Analyze website visits and performance
• Understand how visitors found our website
• Measure advertising effectiveness
• Improve website functionality and customer experience
• Deliver or measure relevant advertising

You can control or disable certain cookies through your browser settings. Disabling cookies may affect the performance of some website features.

5. How We Disclose Information

We may disclose information to service providers that help us operate our business, including:

• Appointment-booking and scheduling providers
• Customer-relationship management platforms
• Payment processors
• Telephone and text-messaging providers
• Email-service providers
• Website-hosting providers
• Analytics and advertising providers
• Cloud-storage and business-software providers
• Professional advisers such as accountants or attorneys

These providers may access information only as reasonably necessary to perform services for Paragon or as otherwise permitted by law.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to comply with law, respond to legal process, investigate fraud, enforce an agreement or protect the rights, safety and property of Paragon, our customers or others.

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets or similar business transaction, subject to applicable legal requirements.

6. Data Security

We use reasonable administrative, technical and physical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures may include access controls, password protections, secure third-party platforms, limited employee or contractor access and reasonable business-record safeguards.

No website, electronic transmission, payment system or storage method can be guaranteed to be completely secure. Accordingly, Paragon cannot guarantee absolute security.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide requested services
• Manage appointments and maintenance memberships
• Maintain customer and service records
• Process payments and account for transactions
• Respond to questions or disputes
• Maintain SMS consent and opt-out records
• Comply with tax, accounting and legal requirements
• Enforce agreements and protect legal rights

Retention periods may differ depending on the type of information, the reason it was collected and applicable legal obligations.

8. Your Privacy Choices and Rights

Depending on where you live and the law that applies, you may have the right to request that we:

• Confirm whether we maintain personal information about you
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Provide a copy of certain information
• Stop sending marketing emails or text messages
• Explain the categories of information we collect and disclose

These rights may be subject to verification, legal exceptions and record-retention requirements. We may need to request additional information to verify your identity before completing a request.

9. Children’s Privacy

Our website and services are intended for vehicle owners and are not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information to us, contact Paragon so we can review and, where appropriate, delete the information.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, appointment systems, payment platforms, maps, social-media pages or other external services.

Paragon does not control and is not responsible for the privacy, security or content practices of third-party services. Review the applicable third party’s policies before submitting information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or legal obligations.

The revised policy will be posted on this page with an updated effective date. Continued use of our website or services after an update constitutes acknowledgment of the revised policy.

12. Contact Information

Contact Paragon Auto Care with questions about this Privacy Policy or our handling of personal information.